Refund & Return Policy
Thank you for shopping with Ransalex and supporting our small business! ❤️
Most of our products are made to order especially for you. Because each item is produced after your order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other buyer preference.
Please review product descriptions, size charts, colors, and personalization details carefully before placing your order.
RETURNS & EXCHANGES
Because our products are made to order, we do not accept returns or exchanges unless an item arrives damaged, defective, misprinted, or incorrect.
We cannot provide replacements or refunds when:
- The wrong size or color was ordered
- A customer changes their mind after production has begun
- Personalization information was entered incorrectly by the customer
- The shipping address provided with the order was incorrect
If you have any questions before ordering, please contact us at info@ransalex.com. We are always happy to help.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
Once we review the issue, we will offer an appropriate resolution, which may include a replacement or refund.
In most cases, you will not need to return the damaged or defective item. If a return is required for any reason, we will provide instructions.
ORDER CANCELLATIONS & CHANGES
Because we begin processing made-to-order products as quickly as possible, cancellation or change requests cannot always be accommodated.
If you need to cancel or change your order, please contact us as soon as possible at info@ransalex.com.
If production has not yet begun, we will do our best to accommodate your request. Once an order has entered production, we may no longer be able to cancel or modify it.
REFUNDS
If a refund is approved, it will be issued to the original payment method used for your purchase.
After a refund has been processed, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund is related to a damaged, defective, incorrect item, or where otherwise required by law.
LATE OR MISSING REFUNDS
If you have received confirmation that your refund was processed but do not see it in your account, please allow time for your bank or payment provider to complete the transaction.
If more than 10 business days have passed:
- Check the original payment account again.
- Contact your bank, credit card company, or payment provider.
- If you still cannot locate the refund, contact us at info@ransalex.com and we will be happy to help.
QUESTIONS?
We want you to have a great experience with Ransalex. 😊
If you have any questions about an order, product, personalization, return, replacement, or refund, please contact us at:
We’ll be happy to help!